Terms & Conditions

About Us

Oodles Chinese Holdings Ltd. (company number 10541595, VAT number GB 317 9768 56) controls and operates Oodles Wok online services from our headquarters at 144 Charles Street, Leicester, LE5 6NG, United Kingdom.

USE of our material

You are permitted to use our online services for your own personal and non-commercial use and not to misuse them. All published material and intellectual property are copyrighted and owned by us. These works are protected by copyright laws and all rights are reserved. Our material must not be used, reproduced or stored in any other website or included in any public or private system/service, without the express written permission of Oodles Chinese Holdings Ltd. You assume full responsibility for any associated costs, charges or legal action that you incur as a result of using our material.

All Oodles Wok material on this site is duly protected as the trademark, copyright and any intellectual property wholly owned by Oodles Chinese Holdings Ltd. and/or its partners that have been granted permission to use. To seek permission to use any of our intellectual property please express your intentions in writing to [email protected].

Website access & submissions

We make every effort to make sure that our ‘website’ is available 24 hours a day. We are not liable if our ‘website’ is unavailable at any time or for planned maintenance or other reasons. Access may be suspended temporarily at any time and without prior notice.

This includes no liability or responsibility by Oodles Wok for any loss that occurs as a result of usage of the content contained in this website or via links found on this website.

Oodles Wok does its utmost best to ensure the website performs efficiently and is an accurate reflection of the company and its associated products but we cannot guarantee that the site will function without interruption or errors.

Any information submitted to the website by yourself will mean you take sole responsibility for its content. You are requested not to submit any material that is viewed to be defamatory, abusive, demeaning or obscene to any party. You agree not to submit any information to the site that infringes trademarks, copyrights and personal and private property rights.

Any material submitted to this website will automatically be deemed to be royalty-free and non-exclusive with full rights given to Oodles Wok for use across the world in any spectrum including reproduction, display, translation and copy. All so-called “moral rights” will also be forfeited as a result.

Links

Any links from the Oodles Wok site may be linked to third-party sites that we do not regulate. These links have merely been provided for the ease and convenience of our site users and are in no way seen to be an endorsement by Oodles Wok. Oodles Wok holds no liability for any content found on the sites linked.

COMPETITIONS, Giveaways, PRIZE DRAWS, RAFFLES AND ANY OTHER SUCH MARKETING ACTIVITY

By entering any of our competitions, giveaways, prize draws, raffles or any other such marketing activity run across our social media platforms, branches, marketing materials and website/app, you agree to be bound by these terms and conditions.

• Participation and entry into any competitions, giveaways, prize draws, raffles and any other similar activity will form part of these terms and conditions. Any entries that do not comply with the terms and conditions set out will be automatically deemed invalid.
• Competitions, giveaways, prize draws, raffles and any other such marketing activity are only open to UK residents over the age of 18 years old. Any winner found in breach of this condition will automatically forfeit their prize. Oodles Wok reserves the right to request proof to verify age and identity. Failure to do so and your entry will be deemed invalid.
• All requested information must be fulfilled truthfully. Any entry found to be lacking or missing in the required data will be deemed invalid.
• Oodles Wok reserves the right the end any competition, giveaway, prize draw, raffle or any such activity at any time. Any entries received beyond the closing date will automatically not be entered into the draw.
• All winners are selected at random from the completed entries.
• We reserve the right to replace prizes and withdraw them at any stage. We will endeavour to contact winners with suitable alternatives should this happen.
• Prizes are non-transferable and non-negotiable and no cash alternative will be available.
• Winners will be notified within 28 days of being selected. Winners have 7 days to respond and contact Oodles Wok to arrange the collection of the prize in person from the relevant branch. In the absence of a response from the winner after 7 days of the initial contact, the winner will forfeit their prize. Oodles holds no liability in the inability to contact you/award prizes due to any errors, omissions or inaccuracies in the contact details you may have provided.
• Oodles reserves the right to select an alternative winner if the selected winner is in breach of any of our terms and conditions or has acted fraudulently, illegally or on any other reasonable grounds. Oodles will hold no liability for any loss or damage arising from Oodles Wok exercising these terms and conditions.
• Oodles Wok is not responsible for any entries or communication that may be lost, delayed, stolen or illegible where the entrant cannot be identified.
• Nothing in these terms and conditions shall limit Oodles’ Wok liability for death or personal injury caused by its negligence, fraud or any other matter for which liability may not be limited by law.
• For customers who don’t make a purchase but would like to enter any of our competitions, please send a letter to Oodles Wok Head Office, 144 Charles St. Leicester, LE1 1LB. In your letter please indicate you’d like to enter to win the “name of the competition” and please include your full name, full U.K. address, email address and phone number. Your submission will be entered into the draw.

• Oodles Wok may amend these terms and conditions at any time.
• These terms and conditions are governed by English law and entrants submit to the exclusive jurisdiction of the English courts.

Full Terms & Conditions for the Free Boxes During the Oodles Wok Grand Opening:

• Eligibility
  • This offer is valid only for the first 200 customers across the first two days of an Oodles Wok Grand Opening, with 100 customers each day.
  • One free box per person, per day, while stocks last.
• Offer Details
  • The offer applies to any order with no minimum spend required.
  • It is available on the full menu, excluding Kids and Bento Boxes.
  • The free box will be the cheapest CYO box selected by the customer.
  • The offer cannot be used in conjunction with any other promotion, discount, or offer.
• Redemption
  • To redeem the offer, customers must be among the first 100 to place an order on either of the two opening days.
  • One free CYO box per person, per day.
  • The free box is only available at participating locations.
• Exclusions
  • Offer is not valid on Kids Boxes or Bento Boxes.
  • No substitutions or upgrades to the free box.
• General Terms
  • The free box is non-transferable, non-refundable, and cannot be exchanged for cash or credit.
  • Offer is subject to availability and may be withdrawn or altered at any time without prior notice.
  • Oodles reserves the right to verify eligibility before providing the free box.
• Limitation of Liability
  • Oodles is not responsible for any technical issues, lost connections, or failures in the system that may prevent customers from redeeming this offer.
• Privacy
  • By participating in this offer, customers consent to Oodles using their information in accordance with our privacy policy.
• Contact Information
  • For any inquiries or issues regarding the offer, please contact us via our website or visit your nearest Oodles location.
• Changes to the Offer
  • Oodles reserves the right to change, amend, or cancel this offer at any time without notice.
• Legal
• These Terms & Conditions are governed by the laws of the UK and are subject to the exclusive jurisdiction of the courts of the UK.

Offers & Promotions

Oodles Wok stores are able to run localised offers that only apply to participating stores. This can range from percentages off to free items etc.

• Only applicable on in-store walk-in orders.
• Only applicable in the branch advertised.
• Cannot be used in conjunction with any other offer.
• Non-transferable, no cash value.
• Offer can be withdrawn by the branch at any time.
• Limited to one box per customer per visit.
• Void if sold or auctioned.
• Photocopies will not be acceptable.
• Vouchers must be handed over at the time of redemption.

APPLICABLE LAW

All terms and conditions are governed and interpreted in line with English Law and any subsequent disputes arising from these terms of use conditions will be under the jurisdiction and authority of the English courts.

We reserve the right to update any of these terms as we see fit so all users are requested to ensure they are familiar with any changes as continued use means you approve of any changes.

Store Anniversary Event – 50% Off Offer

General
These terms and conditions (“Terms and Conditions”) apply to the Oodles Wok Store Anniversary events (“Event”).

Eligibility
The offer is valid for orders as advertised at the store’s discretion, for set menu items.

Applicable Orders
This offer applies exclusively to in-store, dine-in, and takeaway orders.

Location
The offer is only redeemable at the Oodles Wok branch where it is advertised.

Queue Management
We reserve the right to close the queue earlier than the scheduled closing time at our discretion.

Exclusions
This offer cannot be used in conjunction with any other offers or promotions.

Changes and Cancellation
We reserve the right to modify or cancel this offer at any time without prior notice.

Acceptance of Terms
By participating in this Event, you agree to be bound by these Terms and Conditions.

For any questions or additional information, please visit the store where our staff will be happy to assist you.

OODLES Wok APP LAUNCH – TERMS & CONDITIONS

1. Eligibility

• Each individual is permitted to create only one account and redeem the promotional rewards points once.
• Users must be 18 years of age or older to participate.

2. Verification

• Oodles Wok will attempt to verify user identity through the provided phone number and email address.
• The completion of the verification process is necessary to receive the promotional reward points.

3. Reward Points

• Reward points are non-transferable and cannot be exchanged for cash.
• New customers get 100 bonus points worth £5 after spending £10 via the app or in-store QR scan

4. Fraud Prevention

• Oodles Wok reserves the right to refuse service or disqualify any participant if there is reasonable suspicion of fraudulent activity, including but not limited to:
  • Multiple accounts created by the same individual.
  • Use of fake or temporary phone numbers and email addresses.
  • We reserve the right to request proof of ID if necessary.
  • Any other activity deemed suspicious or non-compliant with these Terms & Conditions.

5. General Conditions

• Oodles Wok reserves the right to modify, suspend, or terminate the promotion at any time without prior notice.
• By participating in this promotion, you agree to comply with these Terms & Conditions and the Oodles Wok App’s general Terms of Service and Privacy Policy.

6. Limitation of Liability

• Oodles Wok shall not be liable for any technical, hardware, or software malfunctions, lost or unavailable network connections, or failed, incorrect, inaccurate, incomplete, or delayed electronic communications whether caused by the sender or by any of the equipment or programming associated with or utilised in this promotion.

7. Contact Us

For any questions or concerns regarding this promotion, please contact our support team at [email protected].

By signing up for the Oodles Wok App and participating in this promotion, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

Terms and Conditions for Trick or Treat Meal Deals

1. Promotion Overview
   The Trick or Treat Meal Deals are available from 21st October 2024 to 4th November 2024 at participating locations.
   
2. Meal Deal Options
   • Trick Meal Deal: Value Box, 3 Wings, Drink (Yo canned soft drink only)
   • Treat Meal Deal: Value Box, Ice Cream (customer’s choice), Drink (Yo canned soft drink only)
   • Combination Offer: Both Trick and Treat Meal Deals can be purchased in-store for £9.95.
     
3. Delivery Pricing
   • For orders delivered through our delivery partner, the price is £13.79.
     
4. Payment and Pricing
   • All prices are inclusive of VAT where applicable.
   • No cash alternative is available.
     
5. Stock Availability
   • The Trick or Treat Meal Deals are only available while stocks last.
     
6. Choice Limitations
   • The Value Box contents can be selected by the customer, subject to availability.
   • Ice cream flavour can be selected by the customer, subject to availability.
   • The soft drink option is restricted to Yo canned soft drinks only.
     
7. Non-Transferability
   • The Meal Deals are non-transferable and cannot be exchanged for cash or any other products.
     
8. General Conditions
   • The management reserves the right to remove, amend, or edit the offers as deemed fit without prior notice.
   • The management also reserves the right to amend or withdraw this promotion at any time without prior notice.
   • Participation in this promotion implies acceptance of these Terms and Conditions.
9. Contact Information
   • For any inquiries regarding the Trick or Treat Meal Deals, please contact us at [email protected].

Terms and Conditions for 2 Bento boxes and 2 drinks

• Offer: x2 Bento boxes + x2 Yöw drinks for £14.
• Validity: Available from 12th – 14th February 2025 for dine-in, takeaway, and via the Oodles Wok app.
• Eligibility: Open to all customers at participating locations.
• Redemption: Request in-store or apply via the app. Cannot be combined with other offers.
• Limitations: Subject to availability. No substitutions or cash redemption.
• Changes: Oodles Wok may modify or cancel the offer at any time.
• General: Standard sale terms apply. Participation implies acceptance of these T&Cs.

Bento & Chill Terms & Conditions:

1. Offer: Bento + Drink Combo for £7.99.
2. Campaign Dates: Available from 1st March to 30th March 2025.
3. Availability: Valid all day at all Oodles Wok locations in-store, for takeaway, and via the Oodles Wok app only. Not available on delivery platforms.
4. Offer: Available in the Deal section of the POS and Oodles Wok app during the campaign period.
5. Exclusions: Cannot be combined with any other promotions or discounts.
6. Availability: Subject to stock and availability.

Terms & Conditions – Mums Eat FREE!

1. Promotion Overview The “Mums Eat FREE!” campaign runs from 28th-30th March 2025. Mothers receive a free Value Box with the purchase of a Large or Bento box, for in-store dine-in or take away orders only.

2. Eligibility & Redemption

• Available for in-store dine-in and takeaway orders only; not valid for delivery or online orders.
• One free Value Box per mother per transaction.
• Must be redeemed in the same transaction as the qualifying purchase.
• No substitutions or modifications allowed.
• Offer valid while stocks last.

3. General Conditions

• Cannot be combined with other discounts or promotions.
• Oodles Wok may amend or cancel the offer at any time.
• Abuse of the Promotion may result in denial of the offer.
• Participation implies consent to use shared content for marketing.
• Oodles Wok is not liable for technical issues affecting redemption.
• Decisions by Oodles Wok are final.